We started in 2007 by leaving one company and walking into another where everything was in place. We already had with a very strong client base and staff, and were operating at full capacity. Then, a few years ago, there was a restructuring and management change that opened up additional capacity. After going almost 10 years with no sales and marketing, we now had the desire to grow and invest in our company. We spoke to some marketing agencies, some local, some not. Then we bumped into Terry at an AVG event, and much of what he said resonated with me and aligned with my priorities.
The cost for Marketopia’s services was totally in line and the flexibility to have a part-time caller was really important. Terry shared how one of the number one things that lead to failure for MSPs is not following up on leads. Having a caller fills that gap. I worked with our caller, Sophia, regarding what we were specifically looking for in potential clients. Typically, it’s tough to convey what an MSP does, so having a caller who understands what we do and don’t do helps to weed out unqualified leads and make sure ones that come across my desk are qualified. Plus, I get important details to make sure I’m prepared for that first meeting. Sophia delivers! The only surprise I’ve had is, when I arrive, prospects expect to see Sophia with me at the initial meeting. That’s how seamless the caller experience is—they really see her as a member of my team.
I’m very satisfied with the frequency of appointments. I started with zero leads and, since partnering with Marketopia, I consistently get four qualified appointments a month. While it may not sound like a lot, I feel like that’s a really strong number, especially given they’re well qualified. In addition to my caller, the website responsiveness, performance and content is fantastic. The real strength is the analytics—being able to see all the data in a big picture format was critical. I participate in every sales training and mastermind. As far as the monthly campaigns are concerned, you’re always unsure if content someone else is creating will be written correctly, use the right terms and adhere to grammar rules but Marketopia’s email campaigns and collateral are right on target.
You can hire a lot of people to market, but it’s rare to find a company that’s competent on the technical side—that is clearly understanding the MSP environment and being able to explain cloud, ransomware, and the like—and also knows how to market well. Marketopia is that company. They’ve met all my expectations, brought in strong leads and appointments and provided a great marketing roadmap.
CARSON FRANKLIN | President