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Marketing Account - Client Success Coach

  • Pinellas Park, FL
  • Full-time
  • On-site

About the role

Client Success Coaches manage the relationship and marketing strategy for some of the firm's largest and most successful clients. You'll act as their outsourced marketing manager and success coach, architecting the marketing strategies that produce the leads they need to hit their sales goals — and resolving client questions with marketing and lead generation strategies that drive their revenue.

This is a mid-level role reporting to the Client Success Manager. You'll manage the marketing strategy for up to 45 small-to-large IT and ERP consulting firms, responsible for client success through excellent service and by selling the marketing and lead generation services that help them succeed.

What you'll do

  • Manage up to 45 accounts — designing, selling and managing marketing and demand generation solutions
  • Present and sell company products and services to existing customers
  • Own an annual marketing plan and strategy for each client
  • Deliver a monthly marketing update
  • Reach agreed sales targets
  • Ensure client satisfaction across areas of opportunity and client need
  • Work day to day in HubSpot
  • Other duties as assigned

What the role looks like day to day

  • Client-facing meetings, in person and over video conference
  • Updating the CRM with detailed notes about client conversations
  • Sales presentations covering applicable cross-sell opportunities
  • Onboarding meetings with new customers
  • Creating annual marketing plans
  • Developing proposals for current and prospective clients
  • Explaining technical and financial product information to clients
  • Gathering client and product information to determine their needs
  • Preparing sales contracts and maintaining records of transactions
  • Ongoing training to deepen your marketing and sales knowledge

Travel

Willingness to travel up to 25%, attending conferences to develop relationships with prospects, clients and partners.

What you bring

  • At least 2+ years of experience; BS/BA in Business or a relevant field preferred
  • 2–5 years in account management, client success or a similar position
  • Experience marketing IT products and services (highly desired)
  • Previous experience in marketing, sales or a related field
  • Familiarity with CRM platforms, preferably HubSpot
  • Strong writing skills and experience creating sales proposals
  • Strong knowledge of marketing and creative services
  • Experience closing long-term, high-dollar contracts
  • The ability to build rapport with clients, and the aptitude to generate excitement that encourages prospects to invest in their own success
  • Excellent sales, customer service, interpersonal and negotiation skills
  • Deadline- and detail-oriented, with strong organizational skills
  • The ability to work independently while collaborating with peers and management to achieve goals
  • A critical thinker with problem-solving skills
  • Good time management, and comfort prioritizing and multitasking
  • Intermediate computer skills (Microsoft Office 365, web browsing, research)
  • Comfortable working on a Mac
  • A strong sense of personal integrity and a high degree of accountability

Nice to have

  • BS/BA in Business or a relevant field
  • Lead generation experience
  • Experience managing a tradeshow booth
  • Networking at conferences

Also good to know

  • You'll need to prioritize your work and meet deadlines
  • This is a fast-paced, dynamic environment that suits a self-starter

This job description isn't a comprehensive list of activities, duties or responsibilities, and these may change at any time with or without notice.

Marketopia is an equal opportunity employer.